Our Promise
We promise to be your trusted partner for by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Return Period-
Time period begins the day you receive your product and applies to new, sale and refurbished products excluding international purchases. Custom-built hoses are nonrefundable. Custom-built hoses may be exchanged for modifications to be shipped back to the customer.
All Products – 15 days
Return Options
Local Drop Off
Step 1
Gather your purchased item(s) with all contents and product packaging.
Step 2
Locate your Invoice: If you don’t have an Invoice, you will need to provide the credit card used to purchase the item or a valid photo ID.
Step 3
Make your return at Medical Testing Solution’s corporate headquarters.
Located at:
Medical Testing Solutions
1001 NW 31 Ave
Pompano Beach, FL 33069
Return by Mail
Step 1
Pack up your purchased item(s) with all contents and product packaging.
Step 2
Place packing slip in package.
Step 3
Purchase postage, put return label on the package, and ship to Medical Testing Solution’s corporate headquarters.
Located at:
Medical Testing Solutions
1001 NW 31 Ave
Pompano Beach, FL 33069
Refund Policy
For proof of delivery, we recommend that you return items via UPS or insured USPS.
Refund Method With a few exceptions such as international shipments, we will reimburse you for returned items in the same way you paid for them.
Returned products are subject to a 25% restocking fee. Returned custom-built hoses are subject to a 50% restocking fee.
If you prefer, you can make an exchange for the same item. If you paid by a debit card or credit card, the refund will be processed on the same valid card that was used for purchase as should be reflected within 2-5 business days. If you any additional questions regarding returns or refunds, please contact our administration office at (954) 603-9046 for immediate assistance.
