1. Service Area

Medical Testing Solutions ("MTS," "we," "us," or "our") ships to all 50 U.S. states, the District of Columbia, and U.S. military APO/FPO/DPO addresses. We do not currently ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.) or international destinations through our online store. For international or territory shipping inquiries, contact sales@medicaltestingsolutions.com.

2. Carriers and Service Levels

Standard Ground (UPS Ground): our default service for in-stock items.
Freight / LTL: used automatically for oversized, heavy, or palletized shipments (e.g., manifolds, large cylinders, complete medical-gas systems).
Expedited options (UPS 2-Day, Next-Day Air) are available on request for an additional charge — contact us before checkout.

3. Shipping Costs

Flat-rate shipping: $15.00 USD for standard ground orders under $500.
Free shipping: orders with a merchandise subtotal of $500.00 USD or more ship free via Standard Ground within the contiguous 48 states.
Live-rated shipping: at checkout, real-time UPS rates are calculated for your destination ZIP based on the actual weight and dimensions of your order. The rate shown is the rate you pay.
Freight / LTL: oversized shipments are quoted individually. You will receive a written quote before the order is processed.
Shipping charges are calculated and displayed to you before you confirm payment.

4. Handling and Delivery Times

All times are estimates in business days (Monday–Friday, excluding U.S. federal holidays) and are not guaranteed.

Order processing / handling: 1–2 business days for in-stock items; 5–10 business days for made-to-order items (e.g., custom hose assemblies, special-order brands).
Standard Ground transit: 1–7 business days from our Florida warehouse to the destination, based on UPS Ground zone.
Freight / oversized transit: 3–10 business days, plus dock scheduling.
Made-to-order / preorder items: total estimated delivery is 6–17 business days from order placement.

If a carrier delay or stock issue will materially extend your delivery date, we will contact you with an updated estimate.

5. Order Tracking and Confirmation

You will receive an order-confirmation email immediately after checkout and a separate shipping-confirmation email containing a carrier tracking number when your order leaves our warehouse. Tracking links are also available in your customer-portal order history.

6. Title and Risk of Loss

Title and risk of loss for products pass to the buyer upon delivery to the shipping carrier (FOB Origin). Customers are responsible for inspecting shipments upon receipt; any visible damage, shortage, or discrepancy must be reported to us within 48 hours of delivery so we can file a carrier claim on your behalf. See the Returns & Refunds Policy for damaged-shipment procedures.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including ZIP code, suite/unit number, and a valid contact phone number for freight deliveries. Reshipment caused by incorrect or undeliverable addresses is billed at the original shipping rate and is not refundable.

8. Hazardous Materials and Restricted Items

Certain items (compressed-gas calibration cylinders, lithium-ion battery packs, certain solvents) are classified as hazardous materials and ship under DOT/IATA regulations. These items:

Ship Ground only — air shipment is not available.
Cannot ship to P.O. boxes or APO/FPO addresses.
May incur a hazmat handling surcharge that will be quoted before the order is processed.

9. Backorders and Out-of-Stock Items

If an item is out of stock at the time of order, we will notify you by email within one business day with an expected ship date and the option to (a) wait for the item, (b) substitute an equivalent item, or (c) cancel the line item for a full refund.

10. On Display in Store ("On Display to Order")

Some products are physically on display at our facility in Florida and are sold as ship-to-customer or in-store-pickup orders rather than immediate carry-out purchases. For any product marked "Displayed in store" or "Available to order":

Customers may inspect the floor-model unit at our location during business hours.
The order is fulfilled either by shipping a new unit from our warehouse to the customer's address, or by reserving the unit for in-store pickup once paid.
The shipping costs and delivery-time estimates listed in sections 3 and 4 of this policy apply to on-display-in-store orders.
If a different size, color, or configuration variant is on display, the product page will state "Variant on display in store."

11. Returns and Refunds

For information on returning a shipped product, including our 25% restocking fee, customer-paid return shipping requirement, and our no-exchanges policy, see the Returns & Refunds Policy.

12. Contact Us

For questions about shipping, delivery, or freight quotes, please contact us:

Email: sales@medicaltestingsolutions.com
Phone: (754) 315-1078

Shipping Policy