Our Promise
We promise to be your trusted partner for by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Return Period-
Time period begins the day you receive your product and applies to new, sale and refurbished products excluding international purchases. Custom-built hoses are nonrefundable.
All Products – 15 days
Return Options
Local Drop Off
Step 1
Gather your purchased item(s) with all contents and product packaging.
Step 2
Locate your Invoice: If you don’t have an Invoice, you will need to provide the credit card used to purchase the item or a valid photo ID.
Step 3
Make your return at Medical Testing Solution’s corporate headquarters.
Located at:
Medical Testing Solutions
501 East Las Olas Blvd. Suite 200 & 300,
Fort Lauderdale, Florida 33301
Return by Mail
Step 1
Pack up your purchased item(s) with all contents and product packaging.
Step 2
Place packing slip in package.
Step 3
Purchase postage, put return label on the package, and ship to Medical Testing Solution’s corporate headquarters.
Located at:
Medical Testing Solutions
501 East Las Olas Blvd. Suite 200 & 300,
Fort Lauderdale, Florida 33301
Refund Policy
For proof of delivery, we recommend that you return items via UPS or insured USPS.
Refund Method With a few exceptions such as international shipments, we will reimburse you for returned items in the same way you paid for them.
Returned products are subject to a 25% restocking fee. Returned custom-built hoses are non-refundable.
If you prefer, you can make an exchange for the same item.
If you paid by a debit card or credit card, the refund will be processed on the same valid card that was used for purchase and should be reflected within 2-5 business days.
If you any additional questions regarding returns or refunds, please contact our administration office at +1 (855) 763-3427 for immediate assistance.
